Delivery and Returns
EUROPEAN DELIVERY UPDATE:
All international orders will be liable for any customs charges that may be incurred for shipping.
PLEASE NOTE THAT SHIPPING COSTS WILL BE ADDED AT FINAL STAGE OF THE ORDER. YOU MUST SELECT THE CORRECT SHIPPING METHOD.
Delivery time is generally 2-3 days from the time that the order is received. We will email you if there is any issue or delay with your order. All UK orders are sent out special delivery with Royal Mail and will require a signature for collection. International orders are sent recorded, require a signature and will take up to 10 days.
NEED TO EXCHANGE OR RETURN SOMETHING?
All items for refund should be sent back in a resellable condition within 14 days (sale items) & 28 days (full priced items) of receipt as long as those are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. Perishable items may not be returned as listed below. Simply fill in this returns form, indicating the reason for return. Please note that we do not offer a free returns service, returns costs must be covered by the customer wishing to return an item. Refunds are always credited to the original method of payment. We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.
You'll receive a confirmation email once your return has been processed. Please allow up to 10 working days.
We are happy to exchange an item for a different colour or size ONLY. Please complete the below form. If you want to swap for a completely different style, we ask that you place a new order.
Down load the returns form from the link below.
The following items cannot be returned for refund or exchange: knickers, earrings, DVDs and perishable goods. When returning or exchanging an item, include this completed form in the parcel.
Orders over £75. Sent via Royal Mail, Signed for within 3 working days-APPLICABLE TO UK ONLY
Shipping to Europe inc Channel Island - Tracked and signed for.
Rest of the World - Tracked and signed for.
Nooki Design is VAT registered. Our VAT registration number is: 201 8250 54